Voix Client Business Support Platform
Privacy Policy
Purpose
This Privacy Statement lets you know how we collect, use, disclose, and protect the Personal Information you entrust to us.
When we refer to ‘Personal Information’ we mean information about an identifiable natural person. In other words, information about someone we can identify, directly or indirectly, using an identifier like a name, an identification number, location data, an online identifier, or someone we can identify using one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
We do not knowingly collect, process, or retain any:
- special categories of personal information like personal information of children under the age of 16
- personal health information, personal financial information, or any other special category of information.
Our services are not meant to capture any Sensitive Personal Information, or the information of children. If you’d like to learn more about what the European Union refers to as Sensitive Personal Information, you can click here:
What Personal Information Do We Collect?
When you contact us, purchase our services, interact with our surveys and/or loyalty & rewards programs, fill out a form on our website, sign up for our email list as part of our email marketing campaigns, visit our website, or opt-in to receive marketing or sales communications from us, we collect the following personal information about you, and/or your organization:
| Information Collected | Purpose | Legal Basis |
| Client Account Information Such as your name, email address, position, and business contact information |
This information is required for business clients to procure services from Voix Client . We may also use this information to notify you of any updates or other information related to your use of our services, such as revisions to this Privacy Statement. | Consent; Contractual necessity; Legitimate interests |
| Payment Information We collect information from our business clients, such as your name and contact information, purchase history, method of payment and other similar information required for auditing and tax compliance. |
This information is required so that we may process and receive payment from our business clients. We do not collect, process, or receive payment or other financial information from users of our surveys, loyalty & rewards programs, or our email marketing campaigns. | Consent; Contractual necessity; Our legitimate interests |
| Usage Data – Loyalty & Reward Programs We capture, store, and track your IP address for reward eligibility |
This information helps us verify your eligibility for participation in a Loyalty & Rewards program and to verify eligible purchases as part of those programs.
|
Our legitimate interests |
| Information You Provide to us – Surveys
As part of our service offerings, we provide our business clients with customer surveys that are totally voluntary to complete. If you choose to complete a customer survey provided by Voix, we collect information necessary to provide the surveys, such as the IP address associated with your mobile device at the time you scan a QR code to complete a survey, or information you provide, such as your email address for follow-up correspondence if you report a negative experience. |
You may provide this information to us so we can provide the surveys and so our business clients can follow-up regarding any negative experiences reported through the surveys. A user’s use of the surveys and provision of their email address is entirely voluntary. | Consent;
Legitimate |
| Information You Provide to Us – Loyalty & Rewards Programs
As part of our service offerings, we provide our business clients with the opportunity to set up a customer rewards & loyalty program. If a customer of one of our business clients chooses to register for a loyalty & rewards program, we collect information necessary to provide the program, such as your name, email address, and details related to your transaction such as the time of purchase, time of submission, and program/reward eligibility. |
You may provide this information to us so we can facilitate your registration and provide you with access to the loyalty & rewards program you registered for. A user’s use of the loyalty & rewards program and submission of personal information such as name, email address, and transaction details is entirely voluntary. | Consent; Legitimate interests |
| Information You Provide to Us – Email Marketing Campaigns
We collect certain information from you when you register for one of our business client’s email marketing campaigns and consent to receiving commercial electronic messages from such business client. This information includes your name and email address. We only collect such information that you voluntarily provide in connection with your decision to register to receive marketing communications. |
You may provide this information to us so we can facilitate your choice to receive marketing and promotional communications from the relevant business client. The information provided, and registration for the marketing campaigns is entirely voluntary. We do not send commercial electronic messages to our clients or their customers without having received their express consent. | Consent |
| Employment Data This data includes your name, address, telephone number, date of birth, social insurance number, payroll information, benefit information, emergency contact information, resume, and/or reference details, as well as any other Personal Information we are required to process in order to interview, onboard and retain your talent. |
We collect this information so that we may review your resume, interview you, onboard you, retain your talent, and provide you with benefits. We may also require your Personal Information to assess whether you are eligible to work in Canada. If you are an employee or a prospective employee and you have any questions about your Personal Information, please contact us at info@voixclient.com |
Consent; Contractual necessity; Legitimate interests; Compliance with legal obligations |
| Marketing Data This includes your name, email address, phone number, summaries of any conversations we have had with you, your usage data, and any information you have requested from us. This information is used for Voix Client’s own marketing purposes and is not related to the Email Marketing Campaigns referred to above. |
This information is required to provide you with anything you have requested from us, such as information related to our services. We may also send you promotional messages if you have opted-in to receive them. | Consent;
Legitimate interests |
| Website Data If you browse our website we may collect information about the pages you have visited and forms you have submitted to us |
This information is required to answer any inquiries you may have and help better segment our marketing efforts. | Consent; Legitimate interests |
Use of Website, Cookies, and Tracking Technology
We do not currently use cookies or other tracking software on our website. We will update this Privacy Policy if we decide to start using such technology.
Do Not Track
As there is not yet a common understanding of how to interpret Do Not Track (“DNT”) signals, Voix Client does not currently respond to browser DNT signals.
Sale of Information
Voix Client does not sell any Personal Information we collect.
Other Links
Our website contains links to other websites. If you follow those links, like Twitter, LinkedIn, or other social media icons, you are accessing external websites operated by those entities. Voix Client does not have any control over any information you provide to those third-party websites, and you are governed by those entities’ privacy policies, not this Voix Client Privacy Statement.
Third Party Service Providers
From time to time, we may need to disclose your Personal Information to another company to provide you with our Services (“Third-Party Service Providers”). For example, our website is hosted by GoDaddy. Third-Party Service Providers may be used for the following functions: sending communications, storing data, assessing compliance risks (such as our lawyers, accountants and auditors), analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These Third-Party Service Providers have access to the minimum Personal Information needed to perform their functions, and may not use it for any other purposes. We ensure that international data transfers are compliant with applicable law.
Our current Third-Party Service Providers that may process Personal Information are:
- GoDaddy for website hosting services.
Sales and Marketing
We like to send you information about our products and services that we think might interest you. We may send you this information if we have a business relationship with you, you have offered your contact information to us (i.e. business card), your contact information is publicly available, or as permitted under applicable anti-spam legislation. Otherwise, we will always obtain your consent to receive sales and marketing information before sending you any communications.
You can always opt-out of our sales and marketing communications. If you wish to opt-out of receiving sales and marketing communications, please contact info@voixclient.com or select the unsubscribe link in an email you receive. We will provide you with our response to that request in a timely fashion, and can make appropriate modifications to our information, up to and including deletion.
How Do We Store And Retain Data?
We retain information throughout the relationship between you and Voix Client and as necessary for us to comply with our legal obligations. Once we no longer need the information for the purpose for which it was collected, we securely dispose of the Personal Information unless otherwise required by law or requested by you in writing under your rights (See: What Rights Do You Have?).
What Rights Do You Have?
You have the right to withdraw your consent for us to collect or process your Personal Information. We will endeavor to comply with the request and adjust our practices regarding your Personal Information within a reasonable time. If you do not want us to continue contacting you, we will add your contact information to a ‘do not send’ list to comply with your no-contact request. If you request to be placed on a ‘do not send’ list, your name and limited contact information will be kept on that list.
Depending on your jurisdiction, such as the European Union, you may have certain rights, such as:
- Right to be Informed: You have the right to be informed about the collection and use of your Personal Information.
- Right to Access: You have the right to view and request copies of your Personal Information.
- Right to Rectification: You have the right to request inaccurate or outdated Personal Information be updated or corrected.
- Right to be Forgotten: You have the right to request that your Personal Information be deleted, subject to our legal obligations and restrictions.
- Right to Data Portability: You have the right to ask for your Personal Information to be transferred to a Controller.
- Right to Restrict Processing: You have the right to request the restriction or suppression of your Personal Information.
- Right to Withdraw Consent: You have the right to withdraw previously given consent to process your Personal Information.
- Right to Object: You have the right to object to the processing of your Personal Information.
- Right to Object to Automated Processing: You have the right to object to decisions being made using your Personal Information solely based on automated decision making or profiling.
To exercise any of these rights, please contact us at info@voixclient.com
Protecting Personal Information
Voix Client protects Personal Information using technical, physical, and administrative methods.
We ensure that all interactions between your computer and our servers for use of our system are encrypted, and we have implemented the standard security measures offered on all GoDaddy websites, including:
- Firewall
- Intrusion detection software
- SSL Certificate for data encryption;
We implement physical security measures at our office in Ontario, Canada, such as securely locked doors and monitored alarms. The Voix Client facility hosts no onsite servers nor centralized data storage containing Personal Information. Any Personal Information is kept under lock and key, and only accessed by trained employees with proper clearance on a need-to-know and limited basis. We limit the creation of printed materials to what is necessary to fulfill our functions to reduce the risk of a security breach, and we ensure that when storing or transporting information appropriate measures are taken such as using sealed envelopes, containers, locks, or equivalent devices.
Access to the backend of the system is restricted to only specific members of Senior Management and certain employees. As part of our administrative measures, we review our security practices from time-to-time to ensure that we maintain up-to-date and appropriate security practices.
Contact us at info@voixclient.com for more information on our security practices or user access management policies.
You acknowledge that no security system is impenetrable. By sharing Personal Information with us, the Personal Information may be at risk should an external party breach our systems. We will comply with our legal obligations to notify you where we are required to do so.
Changes To Our Privacy Statement
We keep our Privacy Statement and privacy practices under regular review and will change this Privacy Statement from time to time. If we make any significant changes, we will notify you of the changes by posting them on our website or sending you an email, and we will change the last updated date at the bottom of this Privacy Statement.
Contact Information
If you have questions or concerns regarding data protection and privacy at Voix Client, we encourage you to contact our Privacy Officer at:
VoixClient Consulting and Professional Services Limited
3080 Yonge Street, Suite 6060
Toronto, Ontario M4N 3N1
T: +1-(647)-885-3893
Appropriate Authority
Should you wish to report a complaint, or if you feel that Voix Client has not addressed your concerns in a satisfactory manner, you can contact the appropriate governmental authority in your jurisdiction. This would be a data protection authority, information commissioner’s office, or other supervisory authority.