Customized Surveys
- Learn more about your Customers and their pain points
- Gather insights into Customer needs, wants, perceptions and preferences
- Bring your customers to life inside your business by building Personas i.e. Customers segmented based on their beliefs, values and behaviours
- Receive critical and actionable transaction based Customer feedback for immediate action and closing of the loop
- Customer Journey Mapping
- Reviews of Customer Journey Maps and VOC data gathered with the organization
Loyalty & Rewards Program
- Capture Customer Experience (CX) metrics that measures customer perception telling you how customers experience your journey
- CX Metrics – Customer Satisfaction (CSAT), Customer Effort Score (CES) & Net Promoter Score (NPS)
- Receive Analytical Dashboards
- Reviews of Analytics and Dashboards with the organization
Email Marketing Campaigns
- Mailing List of Customers is created
- Email Marketing Campaign is created in collaboration with participating Organizations
- Customers able to Opt In or Opt Out